Update on the Targeted Walk-In Service project: consulting clients with extreme mental health needs

Posted on Monday, November 11th, 2019

One year after presenting a plan to evaluate the Targeted Walk-In Service (TWIS) program at the Canadian Mental Health Association Waterloo Wellington, the Research Shop was invited back last week to present the final results. The project began in a Program Evaluation course supported by CESI's CETL program, where students worked to create an evaluation plan for the TWIS. Over the following year, a team of Research Shop students, led by Research Shop Project Manager Aarabhi Rajendiran, conducted key informant interviews with TWIS service providers and undertook a literature review that investigated ways to obtain feedback from clients with extreme mental health needs. The report will be used by CMHA WW to continue to improve service delivery to their clients.

Aarabhi shared the results with the board of directors of the CMHA WW last week. Are you interested in learning more? Stay tuned: the final reports will be available shortly.

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